Terms & Conditions

Last Updated: January 15, 2025

Welcome to Healthy Food Store. These Terms and Conditions ("Terms") govern your use of our website eatwellexplore.com and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

1. Definitions

• "We," "Us," "Our," or "Company" refers to Healthy Food Store, registered in India with registration number 96064871.
• "You" or "Customer" refers to the individual or entity using our website or purchasing our products.
• "Website" refers to eatwellexplore.com and all associated pages and services.
• "Products" refers to all organic and natural food items offered for sale on our website.
• "Order" refers to a request to purchase products from our website.

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

3. Eligibility

To use our website and purchase products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

By using our website, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

4.1 Creating an Account

To access certain features and place orders, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use of your account

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account. You agree to immediately notify us of any security breach or unauthorized use.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

5. Products and Pricing

5.1 Product Information

We strive to provide accurate product descriptions, images, and information. However:

• Product images are for illustrative purposes and may differ slightly from actual products
• We do not warrant that product descriptions are accurate, complete, or error-free
• Products are subject to availability
• All products are certified organic and meet quality standards as described

5.2 Pricing

All prices are displayed in US Dollars (USD) and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We are not responsible for pricing errors on our website, but we will notify you if we discover an error in the price of items you have ordered.

5.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a refund.

6. Orders and Payment

6.1 Placing Orders

When you place an order, you are making an offer to purchase products. All orders are subject to acceptance by us. We may decline any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Failure to meet eligibility requirements

6.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We will send a separate email confirming shipment when your order has been accepted and dispatched.

6.3 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Other payment methods as indicated on our website

6.4 Payment Security

All payments are processed through secure, encrypted connections using industry-standard SSL technology. We do not store your complete payment card details on our servers. Payment information is handled by certified PCI-compliant payment processors.

6.5 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• All payment information is accurate and current
• You will pay all charges incurred
• Your payment method has sufficient funds or credit

7. Shipping and Delivery

7.1 Shipping Locations

We currently ship to addresses within the countries and regions specified on our website. Shipping availability and costs may vary by location.

7.2 Shipping Costs

Shipping costs are calculated based on the delivery address, package weight, and shipping method selected. Shipping costs will be displayed during checkout before you complete your order.

7.3 Delivery Times

Estimated delivery times are provided during checkout and are approximate only. We are not responsible for delays caused by:

• Shipping carrier delays
• Weather conditions
• Customs clearance
• Incorrect shipping information provided by customer
• Force majeure events

7.4 Risk of Loss

Title and risk of loss pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once delivered to the carrier.

7.5 Delivery Issues

If you do not receive your order within the estimated delivery time, please contact us immediately. We will work with the shipping carrier to locate your package.

8. Returns and Refunds

Please refer to our separate Refund Policy for detailed information about returns, refunds, and exchanges. By placing an order, you agree to our Refund Policy.

9. Product Quality and Safety

9.1 Quality Guarantee

All our products are:

• Certified organic where indicated
• Sourced from reputable suppliers
• Subject to quality control procedures
• Stored and handled according to food safety standards

9.2 Allergies and Dietary Restrictions

While we provide detailed product information, including ingredients and allergen warnings, you are responsible for:

• Reading all product labels and descriptions carefully
• Verifying products meet your dietary needs
• Consulting healthcare professionals about dietary concerns
• Checking for potential allergens before consumption

9.3 Product Safety

If you believe a product is unsafe, contaminated, or defective, stop using it immediately and contact us. We take product safety seriously and will investigate all concerns promptly.

10. Intellectual Property

10.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is owned by or licensed to us and protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute website content without permission
• Modify or create derivative works
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Use automated systems to access or scrape website content

10.3 Trademarks

Our name, logo, and all related marks are trademarks or registered trademarks. You may not use these marks without our prior written permission.

11. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Engage in fraudulent activities
• Harass, threaten, or harm others
• Impersonate others or provide false information
• Interfere with website functionality or security
• Use the website for unauthorized commercial purposes
• Collect information about other users
• Post inappropriate, offensive, or illegal content

12. Reviews and User Content

12.1 Submitting Reviews

You may submit product reviews and other content. By submitting content, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display the content.

12.2 Content Standards

All user content must:

• Be accurate and truthful
• Not contain offensive, defamatory, or inappropriate material
• Not violate any laws or third-party rights
• Not contain advertising or promotional content

12.3 Content Moderation

We reserve the right to remove, edit, or refuse to post any user content that violates these Terms or is otherwise objectionable.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Our website and products are provided "AS IS" and "AS AVAILABLE"
• We make no warranties, express or implied, regarding website functionality, product quality, or fitness for a particular purpose
• We do not warrant that the website will be uninterrupted, error-free, or secure
• We do not guarantee any specific results from using our products

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for the products in question
• We are not liable for delays, failures, or damages caused by circumstances beyond our reasonable control
• We are not responsible for third-party content, websites, or services

15. Indemnification

You agree to indemnify, defend, and hold harmless Healthy Food Store, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our website or products
• Your violation of any third-party rights
• Your negligence or misconduct

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Kota, India.

16.3 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve disputes through good faith negotiation. If a dispute cannot be resolved within 30 days, either party may pursue legal remedies.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Pandemics or epidemics
• Internet or telecommunications failures
• Supplier or carrier delays

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the use of our website and services.

21. Contact Information

22. Acknowledgment

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.