Refund Policy

Last Updated: January 15, 2025

1. Our Satisfaction Guarantee

We are committed to providing premium quality organic and natural food products. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your peace of mind.

2. Return Eligibility

2.1 Products Eligible for Return

You may return products under the following conditions:

• Products received damaged or defective
• Incorrect items shipped
• Products that do not match the description on our website
• Products with quality issues or contamination
• Sealed products in their original, unopened condition (within 30 days of delivery)

2.2 Products NOT Eligible for Return

For health and safety reasons, we cannot accept returns of:

• Opened or partially consumed food products
• Products past their expiration date
• Products not stored according to package instructions
• Products damaged due to misuse or improper storage
• Perishable items that have been delivered and accepted in good condition
• Items purchased more than 30 days ago (unless defective)

3. Return Timeframes

Reason for Return	Timeframe
Damaged or defective products	Within 7 days of delivery
Incorrect items shipped	Within 7 days of delivery
Quality issues	Within 14 days of delivery
Unopened products (change of mind)	Within 30 days of delivery

4. How to Initiate a Return

Step 1: Contact Us

To initiate a return, please contact our customer service team:

• Phone: +649950598769
• Email: [email protected]

Step 2: Provide Information

Please have the following information ready:

• Order number
• Product name(s) and quantity
• Reason for return
• Photos of damaged or defective items (if applicable)
• Description of the issue

Step 3: Receive Return Authorization

Our customer service team will review your request and provide:

• Return authorization number (RMA)
• Return shipping instructions
• Return shipping label (for defective or incorrect items)
• Expected refund timeline

Step 4: Ship the Return

Package the items securely and include:

• Return authorization number (RMA)
• Copy of your order confirmation
• Brief explanation of the return reason

5. Return Shipping

5.1 Who Pays for Return Shipping?

• Our Fault: We provide a prepaid return label for damaged, defective, or incorrect items
• Change of Mind: Customer is responsible for return shipping costs
• Quality Issues: We cover return shipping costs

5.2 Return Shipping Guidelines

• Use trackable shipping methods
• Keep your tracking number until refund is processed
• Package items securely to prevent damage in transit
• Include all original packaging materials when possible

6. Refund Process

6.1 Inspection

Once we receive your return, we will:

• Inspect the returned items within 2-3 business days
• Verify the condition of the products
• Confirm eligibility for refund
• Send you an email notification regarding approval or rejection

6.2 Refund Methods

Approved refunds will be issued to your original payment method:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Other Payment Methods: 7-14 business days

6.3 Refund Amount

• Full product price for defective or incorrect items
• Original shipping costs (if we made an error)
• Product price only for change of mind returns (shipping not refunded)

6.4 Partial Refunds

Partial refunds may be issued for:

• Items with obvious signs of use beyond inspection
• Items returned without original packaging
• Items damaged during return shipping (customer's responsibility)
• Items returned after the eligible return window (at our discretion)

7. Exchanges

7.1 Exchange Policy

We accept exchanges for:

• Defective or damaged products
• Incorrect items shipped
• Different sizes or varieties of the same product (if available)

7.2 Exchange Process

1. Contact customer service to request an exchange
2. Return the original item following our return process
3. We will ship the replacement item once the return is received and approved
4. No additional shipping charges for exchanges due to our error

8. Damaged or Defective Products

8.1 Reporting Damage

If you receive a damaged or defective product:

• Contact us immediately (within 48 hours of delivery)
• Provide photos showing the damage or defect
• Keep all original packaging
• Do not discard the product until instructed

8.2 Resolution Options

For damaged or defective items, we offer:

• Full refund including shipping costs
• Replacement product shipped at no charge
• Store credit for future purchases (with bonus credit)

9. Wrong Item Received

If you receive the wrong item:

• Contact us within 7 days of delivery
• We will arrange for pickup or provide a prepaid return label
• We will ship the correct item immediately
• If the correct item is unavailable, we will issue a full refund
• You may keep the incorrect item as a courtesy (at our discretion)

10. Missing Items

If items are missing from your order:

• Check your order confirmation email to verify what was ordered
• Contact us within 48 hours of delivery
• We will investigate and either ship missing items or issue a refund
• No return required for missing items

11. Late or Non-Delivery

11.1 Delivery Delays

If your order has not arrived within the estimated delivery window:

• Contact us to track your package
• We will work with the carrier to locate your order
• If the package cannot be located after 10 days, we will offer a refund or replacement

11.2 Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect Address Provided: Customer pays reshipping costs
• Refused Delivery: Refund minus shipping costs and 15% restocking fee
• Unclaimed Package: Refund minus shipping costs
• Carrier Error: Full refund or free reshipment

12. Cancellations

12.1 Order Cancellation

You may cancel your order:

• Before Shipment: Full refund, no fees
• After Shipment: Standard return policy applies

12.2 How to Cancel

• Contact us immediately via phone or email
• Provide your order number
• Cancellation requests must be made within 24 hours of order placement

13. Store Credit

As an alternative to refunds, we offer store credit with the following benefits:

• 10% bonus credit on the return value
• No expiration date
• Can be combined with other promotions
• Transferable to family or friends

14. Special Circumstances

14.1 Expired Products

If you receive products close to or past their expiration date:

• Contact us immediately
• We will provide a full refund or replacement
• No return required (for safety reasons)

14.2 Allergic Reactions

If you experience an allergic reaction:

• Seek medical attention if needed
• Contact us with details of the incident
• Provide photos of product labels and lot numbers
• Full refund will be issued immediately

14.3 Quality Concerns

If you have concerns about product quality:

• Stop using the product
• Contact us with specific details
• Provide photos if possible
• We will investigate and provide appropriate resolution

15. Refund Exceptions

Refunds will not be issued for:

• Products damaged due to customer mishandling
• Products returned without authorization
• Products returned after 30 days (unless defective)
• Used or opened products (unless defective)
• Products without proof of purchase
• Products purchased from unauthorized retailers

16. Processing Time

Step	Timeframe
Return authorization issued	Within 24 hours of request
Return received at our facility	5-10 business days (shipping time)
Return inspection completed	2-3 business days
Refund processed	1-2 business days
Refund appears in your account	3-10 business days

17. International Returns

For international orders:

• Return shipping costs are the customer's responsibility (unless our error)
• Customers are responsible for any customs duties or fees
• Extended processing time may apply
• Contact us before shipping international returns

18. Subscription Orders

For subscription-based orders:

• You may cancel anytime before the next shipment
• Refunds for subscription orders follow standard return policy
• Unused subscription credits are refundable
• Contact customer service to modify or cancel subscriptions

19. Contact Us for Returns

20. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.